Frequently Asked Questions
1) Cannot upload the theme
When you are trying to install the theme and WordPress comes back with the message "Are you sure you want to do this?" it means that your PHP has a setting for upload files lower than the ZIP file size.
What you need to do is contact your hosting provider and ask to increase the "upload_max_filesize" and "post_max_size" to at least 32mb.
A common error message that can also occur when installing a WordPress theme is "The package could not be installed. The theme is missing the style.css stylesheet." error message being displayed when uploading or activating the theme. One of the reasons you may receive this error is if you have uploaded the incorrect file. The theme file is generally far smaller than the entire download package. That extra size could be giving your connection trouble.
You have 2 options for downloading your theme:
- Installable WordPress file only.
- All files and documentation (full zip folder). You will need to extract and locate the installable WordPress file.
2) Cannot edit the demo content
Our themes home page system is made up of a master page and multiple child pages. These child pages represent the sub sections of the single page layout, sections like About us, Services etc. To change the content on the home page, you need to edit the child pages.
3) Demo images not included in the sample content
Due to copyright restrictions some of the live preview images/videos were not included with the demo content. We are not allowed to redistribute them.