Before submitting a ticket

To help speed up your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It’s essential, and we ask that everyone who posts follow these steps:

1. Ensure you are running the most recent version of the theme and that all the core plugins are up to date.
2. Always check for theme release notes.
3. Check our documentation for the answer to your question.
4. Disable any additional third-party plugins you may be using to see if it resolves the issue.
5. Switch to the main theme in case you are using the child theme.
6. Make sure you’ve cleared all your browser and website caches.
7. If you cannot find the answer, create a ticket.